Domestic One Reviews

Not cleaned well. Places that cleaner claims to have cleaned were not clean. Things went missing. The boss doesn't seem to care.

First helper did once and says unable to continue due to sensitive hands. Second one did 2x and did not come for the 3rd and 4th time (only to inform last minute on the day of the cleaning). Had to do the cleaning myself in the end. Paid $180 agent fee to have the "privilege" of replacement helpers for 1 year if I like to. I have never change helpers but the helpers are the one not keeping up to the deal. Do not

User's recommendation: Do not sign with them.

Cleaners are not experienced at all despite what their website claimed to be. Not only that, they are not accountable for doing a sub standard cleaning, blaming the vacuum cleaner and mop when both equipment are new. It's ridiculous when they mentioned stay spotless when we engaged their part time helper when after 3 hours of cleaning the floor is still spotty with hair and dirt.

User's recommendation: Engage helper at your own risk.

According to its website, Domestic1 looks so professional in their cleaning services but in actual fact, this is the worse cleaning service I have ever used. I was looking forward to some professional cleaners to do my post-reno cleaning but instead Domestic1 sent two China aunties who have no clue whatsoever! And I paid $308 for a *** job! Do not ever use Domestic1! Its a scam and ripoff!

User's recommendation: Never ever.

Terrible service on the long term. Only worth to report to CASE Initially, once you pay the agency fee, they will allocate cleaners once or twice to your house (and never the same cleaner, by the way). After a while, when I tried to schedule cleaners again, the manager keeps on cancelling on me on the actual day when the cleaner is supposed to come! He cancelled on me at 8am for a service that is supposed to start at 9am! Best part: I got so fed up that instead of dealing with him via Whatsapp, I filled in their online form for enquiry, to see if they would treat my request differently. And so, they did. Very eager, the same manager called me back less than 10 minutes after I sent the online enquiry, explaining to me about the yearly agency fee, and blabla. He said that he could allocate me Ms May from Thailand, very good cleaner. And when he suddenly realised that I was already an existing customer, he went MIA.

Worst cleaning company ever, tried 3 different cleaners and each time a drama has occurred. it’s not necessarily the cleaners but the people who manage the business. They have no idea about customer service, no idea how to manage the people that are working for them and they argue with their customers. You have to pay a membership to use this service (which i find completely bazaar!) and for what point? For a business to argue with you on the phone, not apologise and tell the customer they’re wrong when the cleaner shows up half an hour late. Also to not find a replacement cleaner when one isn’t available to show up on a scheduled day. For your own sake please do not use this company!

Send the incorrect helper on first visit, after which sales person made unnecessary comments. Cleaning not done properly on both occasions. Made the floor slippery and dirty (worse then before cleaning). Salesperson (Keith) mentioned that can contact him anytime, however this doesn’t seems to be the case. Send multiple emails and not even one reply. Very bad service. Think twice before engaging.

This agency acts fast and will respond fast but they are not customer focused. Sales person has no common sense - for an English speaking household, sent a PRC worker, who can't even read washing labels to do the laundry properly. Also from the address, able to tell customer lives in luxury apartment, but send a helper who can't clean ceramic hobs and use high end appliances.

The service with the company started on 5 January 2019 and a cleaner was sent to my home for a 3-hours cleaning session. The cleaner was awesome and we informed the agent that we would like her to do the cleaning for us, we were even willing to have her clean on a weekend because she was only able to clean on weekdays. However, later on in the week, we were informed by the agent that she will not be able to clean our home until mid-feb as she went back to China. We were fine with that, and another cleaner was sent to our home that weekend. However, the second cleaner who cleaned our home, not only was she always late, up to half hour late, she also complains when we tell her what she has to do as per the jobscope sent by the agent. Then just last week, she informed at the last minute that she was sick and unable to come. We texted the agent and later on was informed that she was sick and he will arrange for another one, but it will be on a weekday. On monday, the cleaner came and although it is another cleaner, she was late. She was tasked to vacuum the room and she was done in less than 5 minutes. It was found that she did not vacuum under the bed, and cot and did not vacuum behind the door. My mum proceeded to inform her that she did not vacuum under the bed and cot and behind the door and even showed her how to use the vacuum, the cleaner left in a huff. I called the agent and informed him and he says he knows his cleaners and he just stood up for them. I proceeded to text him to explain what had happened and instead of taking the matter seriously, he nonchalantly replied with one word replies "noted". He does not have proper follow ups, emails sent prior to this incident were left responded to, just texted him to ask him about the lady for tomorrow and its been an hour plus and he has not replied. The service from this agent is lacking and i will not recommend this agent to anyone at all.

Cleaners kept on changing and cancelling last minute. 1 cleaner did not complete her work and said she had to leave early to attend to some family matters. 1 cleaner got lost, called and scolded me, said agency (Keith) was supposed to accompany her but did not do so. Keith (the manager of the agency) kept on blaming my location for not being able to get cleaners but my neighbours were able to get reliable cleaners from other agencies. He was also not reaponsive and I had to call and SMS on numerous occassions. Agency fee totally not worth it.

I booked a 4 hour x 4 person postmove job at 9am several weeks in advance. Two days before the job I emailed Keith to confirm, which he did. My husband travelled across town that morning to let them in as we were staying elsewhere due to the house being empty. By 10:30 they still had not turned up. I spoke to Keith who blamed it on the booking system. The cleaners arrived just before 2:30pm and did not stay the entire 4 hours with several spots not thorough. For 5 hours of wasted waiting time for them to show up and having to rearrange handover with our landlord last minute on our last day in the country was highly stressful and exhausting. For this Keith only managed to give a 10% discount. DO NOT use this company if you want decent and reliable service.