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Cleaners kept on changing and cancelling last minute. 1 cleaner did not complete her work and said she had to leave early to attend to some family matters. 1 cleaner got lost, called and scolded me, said agency (Keith) was supposed to accompany her but did not do so....
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1.0
I didn't like
  • Unreliable service
  • Bad service
  • Poor work ethics
#1325889
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I booked a 4 hour x 4 person postmove job at 9am several weeks in advance. Two days before the job I emailed Keith to confirm, which he did. My husband travelled across town that morning to let them in as we were staying elsewhere due to the house being empty. By 10:30...
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1.5
#1316203
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Domestic One - I get a part-timer from you.

Please call me back on this no 90066835.
#1313249
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Domestic One - Bad experience

I encountered this post too late if i dis i should not engage them. Their cleaners quality not so good and they do not fit into your requirements eg able to clean on wkends etc
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money
#1292129
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I have recently engaged DomesticOne for weekly cleaning service. This is my first time engaged cleaning company. Firstly the sales person told me that the cleaner will be a Singaporean Chinese lady, but turned out it is a PRC, which is fine for us as long as she can do...
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#1279643
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Domestic One - Very bad service

The cleaner is always changing. And the cleaner does not clean properly and like to do slowly to drag the time. The cleaner always late. Last min the company will call up and inform you there is no cleaner for the day
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Staff
Value for money
#1270466
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This is my third cleaner. She always find excuses for me to go out while she is cleaning. Latest excuse is ran out of toilet bleach. Refuse to use mop to clean floor, just sit and use cloth with one quarter bucket of water and wipe. Told her many times to add enough...
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Anonymous
JC

DomesticOne Singapore has really poor pool of cleaners. I told the cleaner from DomesticOne that I want to watch her do cleaning so as to give feedback on her work, she immedi...

Anonymous
Anonymous

Domestic One only matches Cleaners with households. They do not train or ascertain the quality of the cleaners

1.0
#1233665
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Domestic One - Super bad service

They came late for 40 minutes and never clean properly at all!! They supposed to work 4 hours with 3 cleaners but they left before 3 hours without cleaning the place properly at all !! I called to complain but the cs team is not helping at all . If you hire this company , you have to deal wit all the nonsense
#1177192
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Terrible service with extremely bad customer service. The person I corresponded with was Keith if I am not mistaken. Firstly, I changed a total of 3 helpers throughout. Every single one of them either no showed, did not tell us in advance if they would show up or just...
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Anonymous
Sam

I had a similar experience with 2 poor cleaners. Keith refused to give me a refund. I asked to speak to his boss and wouldn't put me through.

1.3
#1172779
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I paid $260 for 2 cleaners for 3 hours (6 man-hours) for spring cleaning. I regret engaging Domestic One because: 1. They which left a brown stain on my white leather sofa when they put a rusty can on it. 2. They left a red/brown ketchup stain on my white bathroom...
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1.0
#1168673
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