Most helpful review
New Reviewer

*** cleaning!! Never use them!!

Domestic One - *** cleaning!! Never use them!!
The apartment looked as dirty as it was before the cleaning, oven was not cleaned properly, helper could not remove grease, I had to do it myself and finish the cleaning as she could not complete it in 5 hours, however, there was not much. No logic in cleaning, she started mopping floors before she cleaned the bathrooms wtf.. there were stains left on the floor, obviously she did not touch those areas and a lot of dust

User's recommendation: DO NOT USE THIS SERVICE.

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ID
#3042393 Review #3042393 is a subjective opinion of poster.
Loss
$220
Preferred solution
Full refund

Poor quality

Not cleaned well. Places that cleaner claims to have cleaned were not clean. Things went missing. The boss doesn't seem to care.
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ID
#3252172 Review #3252172 is a subjective opinion of poster.
Location
Singapore, Singapore
Cons
  • Excuses aplenty cleaners
  • Bad service
  • Unreliable service
Loss
$120
Preferred solution
Apology

Poor experience

First helper did once and says unable to continue due to sensitive hands. Second one did 2x and did not come for the 3rd and 4th time (only to inform last minute on the day of the cleaning). Had to do the cleaning myself in the end. Paid $180 agent fee to have the "privilege" of replacement helpers for 1 year if I like to. I have never change helpers but the helpers are the one not keeping up to the deal. Do not

User's recommendation: Do not sign with them.

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ID
#2901535 Review #2901535 is a subjective opinion of poster.

Lousy cleaners

Cleaners are not experienced at all despite what their website claimed to be. Not only that, they are not accountable for doing a sub standard cleaning, blaming the vacuum cleaner and mop when both equipment are new. It's ridiculous when they mentioned stay spotless when we engaged their part time helper when after 3 hours of cleaning the floor is still spotty with hair and dirt.

User's recommendation: Engage helper at your own risk.

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ID
#2349974 Review #2349974 is a subjective opinion of poster.

Worse cleaning service ever!

According to its website, Domestic1 looks so professional in their cleaning services but in actual fact, this is the worse cleaning service I have ever used. I was looking forward to some professional cleaners to do my post-reno cleaning but instead Domestic1 sent two China aunties who have no clue whatsoever! And I paid $308 for a *** job! Do not ever use Domestic1! Its a scam and ripoff!

User's recommendation: Never ever.

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ID
#2082210 Review #2082210 is a subjective opinion of poster.
Location
Singapore, Central Singapore Community Development Council

Worth reporting to CASE

Terrible service on the long term. Only worth to report to CASE Initially, once you pay the agency fee, they will allocate cleaners once or twice to your house (and never the same cleaner, by the way). After a while, when I tried to schedule cleaners again, the manager keeps on cancelling on me on the actual day when the cleaner is supposed to come! He cancelled on me at 8am for a service that is supposed to start at 9am! Best part: I got so fed up that instead of dealing with him via Whatsapp, I filled in their online form for enquiry, to see if they would treat my request differently. And so, they did. Very eager, the same manager called me back less than 10 minutes after I sent the online enquiry, explaining to me about the yearly agency fee, and blabla. He said that he could allocate me Ms May from Thailand, very good cleaner. And when he suddenly realised that I was already an existing customer, he went MIA.
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ID
#1769633 Review #1769633 is a subjective opinion of poster.
Service
Domestic One House Cleaning Service
New Reviewer

DO NOT EVEN BOTHER WASTING YOUR TIME AND MONEY

Worst cleaning company ever, tried 3 different cleaners and each time a drama has occurred. it’s not necessarily the cleaners but the people who manage the business. They have no idea about customer service, no idea how to manage the people that are working for them and they argue with their customers. You have to pay a membership to use this service (which i find completely bazaar!) and for what point? For a business to argue with you on the phone, not apologise and tell the customer they’re wrong when the cleaner shows up half an hour late. Also to not find a replacement cleaner when one isn’t available to show up on a scheduled day. For your own sake please do not use this company!
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ID
#1718465 Review #1718465 is a subjective opinion of poster.
Service
Domestic One Cleaning Service
Cons
  • Faces change all the time
  • Horrible customer service
  • Cleaners with poor work ethics
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
New Reviewer
Domestic One - Horrible horrible company
Domestic One - Horrible horrible company
Domestic One - Horrible horrible company
Domestic One - Horrible horrible company
Domestic One - Horrible horrible company
Update by user Sep 06, 2019

After they saw my review online, suddenly decided to break the contract of 12 mths unlimited change, decided that I should be going through ‘proper channels’ of dispute, and said I was revealing his ‘personal’ number in public. Guys, pls if you have had an issue with...

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5 comments
#1979962

My bad review on this company is posted here: https://www.complaintsboard.com/domestic-one-unreliable-fast-maid-rotation-c780005

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ID
#1615789 Review #1615789 is a subjective opinion of poster.
Service
Domestic One House Cleaning Service
Pros
  • Exact pool they said they have
Cons
  • Sucky attitude with the owner
  • Faces change all the time
  • Excuses aplenty cleaners
Reason of review
Bad quality
Loss
$1888
Preferred solution
Full refund

Bad follow up and not replying to messages.

Send the incorrect helper on first visit, after which sales person made unnecessary comments. Cleaning not done properly on both occasions. Made the floor slippery and dirty (worse then before cleaning). Salesperson (Keith) mentioned that can contact him anytime, however this doesn’t seems to be the case. Send multiple emails and not even one reply. Very bad service. Think twice before engaging.
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1 comment
#1753325

I'm victim too. Have reported to CASE.

ID
#1602997 Review #1602997 is a subjective opinion of poster.
Service
Domestic One House Cleaning Service
Cons
  • Cleaners with poor work ethics
  • Poor work ethics
  • Bad service

Not customer focused

This agency acts fast and will respond fast but they are not customer focused. Sales person has no common sense - for an English speaking household, sent a PRC worker, who can't even read washing labels to do the laundry properly. Also from the address, able to tell customer lives in luxury apartment, but send a helper who can't clean ceramic hobs and use high end appliances.
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ID
#1543678 Review #1543678 is a subjective opinion of poster.
Service
Domestic One House Cleaning Service
Reason of review
Bad quality

Very bad follow-up and Emails Not Replied

The service with the company started on 5 January 2019 and a cleaner was sent to my home for a 3-hours cleaning session. The cleaner was awesome and we informed the agent that we would like her to do the cleaning for us, we were even willing to have her clean on a weekend because she was only able to clean on weekdays. However, later on in the week, we were informed by the agent that she will not be able to clean our home until mid-feb as she went back to China. We were fine with that, and another cleaner was sent to our home that weekend. However, the second cleaner who cleaned our home, not only was she always late, up to half hour late, she also complains when we tell her what she has to do as per the jobscope sent by the agent. Then just last week, she informed at the last minute that she was sick and unable to come. We texted the agent and later on was informed that she was sick and he will arrange for another one, but it will be on a weekday. On monday, the cleaner came and although it is another cleaner, she was late. She was tasked to vacuum the room and she was done in less than 5 minutes. It was found that she did not vacuum under the bed, and cot and did not vacuum behind the door. My mum proceeded to inform her that she did not vacuum under the bed and cot and behind the door and even showed her how to use the vacuum, the cleaner left in a huff. I called the agent and informed him and he says he knows his cleaners and he just stood up for them. I proceeded to text him to explain what had happened and instead of taking the matter seriously, he nonchalantly replied with one word replies "noted". He does not have proper follow ups, emails sent prior to this incident were left responded to, just texted him to ask him about the lady for tomorrow and its been an hour plus and he has not replied. The service from this agent is lacking and i will not recommend this agent to anyone at all.
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ID
#1461640 Review #1461640 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Domestic One Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
I have engaged DomesticOne for my office cleaning. The lady turned up and I walked her through what she need to do. Before she starts, she asked me IF she can leave early after she completed everything and i said fine. She then said she cannot make it weekly for Mon &...
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4 comments
#1636141

Similar experience & I'm filing a report to CASE. I know the money is not that much.

But this is simply dishonest business practice and we cannot allow this kind of business to carry on at the expense of all other consumers. All customers who have suffered at Domestic One's hands, please please make a report to CASE.

The manager/owner Keith simply doesn't care because he believes busy people like us who hires cleaners to help will not take the trouble to make a report. Let's prove him wrong!

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ID
#1392040 Review #1392040 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Domestic One Office Cleaning Service
Reason of review
Order processing issue
New Reviewer
Numerous Cleaners that kept cancelling on the day or leaving early, poor cleaning job, Keith who manages the Cleaners always full of excuses. Don’t use them.
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2 comments
#1636142

Similar experience & I'm filing a report to CASE. I know the money is not that much.

But this is simply dishonest business practice and we cannot allow this kind of business to carry on at the expense of all other consumers. All customers who have suffered at Domestic One's hands, please please make a report to CASE.

The manager/owner Keith simply doesn't care because he believes busy people like us who hires cleaners to help will not take the trouble to make a report. Let's prove him wrong!

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ID
#1376813 Review #1376813 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Domestic One House Cleaning Service
New Reviewer

Unreliable agency and cleaners - Not recommended

Update by user Sep 11, 2018

After the cleaners kept on canceling on me last minute, I asked Keith to liaise with the cleaners, and if they were unable to make it, to send a replacement, so that I neednt go back and forth between the cleaners and him. However, shortly after, he failed to follow through, and asked the cleaner to contact me directly instead again.

After 4 rounds of arranging a cleaning session, out of which 3 times were cancelled last minute by the cleaner, i decided enough was enough and called Keith to terminate his services, and asked for a prorated refund of the agency fee for services not delivered (the agreement was to provide cleaning services weekly for 1 year but he only managed to provide for less than 3 months). He said he can only refund 50% of the $208 agency fees to which I informed that it is not a fair deal and I might need to go to CASE, to which he got upset and said he challenged me to go to CASE. I clarified with him that I would consider his proposal of 50% refund and get back to him, but he changed his mind (in a few seconds) and said he will not refund anything and told me to go through CASE instead to settle. That was very petty and childish behavior on his part to go back on his offer.

Totally unprofessional! Such agencies will close down in no time with the numerous negative feedback on them circulating online, unless they are able to be more responsible and reliable.

Update by user Aug 10, 2018

Would like to clarify that Keith did return my call and messages subsequently. I hope that the realiability of the service improves and they honour their service as promised, or I would have to ask for a prorated refund of the agency fee for services not delivered/ fulfilled.

Original review posted by user Aug 09, 2018
Cleaners kept on changing and cancelling last minute. 1 cleaner did not complete her work and said she had to leave early to attend to some family matters. 1 cleaner got lost, called and scolded me, said agency (Keith) was supposed to accompany her but did not do so. Keith (the manager of the agency) kept on blaming my location for not being able to get cleaners but my neighbours were able to get reliable cleaners from other agencies. He was also not reaponsive and I had to call and SMS on numerous occassions. Agency fee totally not worth it.
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ID
#1325889 Review #1325889 is a subjective opinion of poster.
Service
Domestic One House Cleaning Service
Cons
  • Horrible customer service
  • Bad service
  • Unreliable service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$208
Preferred solution
Prorated refund of agency fee for services not delivered

Did not show for postmove cleaning

I booked a 4 hour x 4 person postmove job at 9am several weeks in advance. Two days before the job I emailed Keith to confirm, which he did. My husband travelled across town that morning to let them in as we were staying elsewhere due to the house being empty. By 10:30 they still had not turned up. I spoke to Keith who blamed it on the booking system. The cleaners arrived just before 2:30pm and did not stay the entire 4 hours with several spots not thorough. For 5 hours of wasted waiting time for them to show up and having to rearrange handover with our landlord last minute on our last day in the country was highly stressful and exhausting. For this Keith only managed to give a 10% discount. DO NOT use this company if you want decent and reliable service.
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ID
#1316203 Review #1316203 is a subjective opinion of poster.
Service
Domestic One House Cleaning Service

I get a part-timer from you.

Please call me back on this no 9006****.
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ID
#1313249 Review #1313249 is a subjective opinion of poster.

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