filters
state:
Show
city:
Show
product:
Show
Show

Domestic One - Bad experience

I encountered this post too late if i dis i should not engage them. Their cleaners quality not so good and they do not fit into your requirements eg able to clean on wkends etc
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money
#1292129
Reply to reviews
I have recently engaged DomesticOne for weekly cleaning service. This is my first time engaged cleaning company. Firstly the sales person told me that the cleaner will be a Singaporean Chinese lady, but turned out it is a PRC, which is fine for us as long as she can do...
Read more
#1279643
Reply to reviews
Show

Domestic One - Very bad service

The cleaner is always changing. And the cleaner does not clean properly and like to do slowly to drag the time. The cleaner always late. Last min the company will call up and inform you there is no cleaner for the day
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Staff
Value for money
#1270466
Reply to reviews
This is my third cleaner. She always find excuses for me to go out while she is cleaning. Latest excuse is ran out of toilet bleach. Refuse to use mop to clean floor, just sit and use cloth with one quarter bucket of water and wipe. Told her many times to add enough...
Read more
Anonymous
JC

DomesticOne Singapore has really poor pool of cleaners. I told the cleaner from DomesticOne that I want to watch her do cleaning so as to give feedback on her work, she immedi...

Anonymous
Anonymous

Domestic One only matches Cleaners with households. They do not train or ascertain the quality of the cleaners

1.0
#1233665
Reply to reviews
Show

Domestic One - Super bad service

They came late for 40 minutes and never clean properly at all!! They supposed to work 4 hours with 3 cleaners but they left before 3 hours without cleaning the place properly at all !! I called to complain but the cs team is not helping at all . If you hire this company , you have to deal wit all the nonsense
#1177192
Reply to reviews
Terrible service with extremely bad customer service. The person I corresponded with was Keith if I am not mistaken. Firstly, I changed a total of 3 helpers throughout. Every single one of them either no showed, did not tell us in advance if they would show up or just...
Read more
Anonymous
Sam

I had a similar experience with 2 poor cleaners. Keith refused to give me a refund. I asked to speak to his boss and wouldn't put me through.

1.3
#1172779
Reply to reviews
I paid $260 for 2 cleaners for 3 hours (6 man-hours) for spring cleaning. I regret engaging Domestic One because: 1. They which left a brown stain on my white leather sofa when they put a rusty can on it. 2. They left a red/brown ketchup stain on my white bathroom...
Read more
1.0
#1168673
Reply to reviews
Engaged their service because promised to have a quality cleaner, but apparently cleaner's job is at very high level, even though no ironing required, still need me to mop the floor myself (I am staying at a 3 bedroom condo). The following week when cleaner called me...
Read more
#1147963
Reply to reviews
Show

Domestic One - Bad and cheated

Engaged them for post reno cleaning. Two malays came with vacumn n cloths!!!! They wiped everything with wet cloths!!! I communicated with boss before job started and he emailed a list of jobs ans of course a lot are not dobe on actual day. Felt so cheated and do not use this ckmpany
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1136743
Reply to reviews
Engaged the services of Domestic One for pre-moving cleaning for a studio unit on the third weekend of August. Corresponded with them via email and phone and was given a list of cleaning service that would be included in the package. Cleaners were late and I had to...
Read more
1.0
I didn't like
  • Unreliable service
#1097544
Reply to reviews